Help
Support
Last updated September 28, 2026
Email support@lanski.ai with the phone number you signed in with and what happened. We usually reply within two business days.
In an emergency, don’t wait for us
If you smell gas, leave and call 911 or your gas company from outside. If water is near outlets or your electrical panel, stay out of it and call 911. If you can do it safely, turn off your home’s main water valve.
Common questions
How do I sign in?
With your mobile number. We text you a six-digit code to enter in the app; there is no password. You can see a quote before signing in, but you need to sign in to ask for a plumber.
Who sees my name and address?
Only the plumber who accepts your request. Other plumbers see just your county and the problem.
What do “Most likely” and “Priced on site” mean?
Your quote lists the causes that fit what you described, most likely first, each with the price for that repair. The plumber confirms which one it is and fixes it for the price on that card. “Priced on site” means that cause needs a look first: the plumber tells you the price before starting.
What if the plumber finds something else?
They tell you the price before doing any work that is not on your quote. You can say no.
My area isn’t listed.
We serve Broward, Miami-Dade and Palm Beach counties for now. Elsewhere we can’t send a plumber yet, but you can still see your diagnosis and quote.
No plumber has called yet.
A request stays open until a plumber accepts it, and we can’t promise how soon that happens. If it is taking longer than you can wait, email us with your phone number.
How do I delete my account?
In the app, open Help & privacy and tap Delete my account, or email us. You can’t delete while a request is waiting for a plumber, or for 7 days after a plumber accepts one. Details are in the Privacy Policy.
I’m a plumber and want to take jobs.
We set up plumber accounts ourselves. Email us with your name, your business and the counties you work in.
Ayuda en español
Escríbenos a support@lanski.ai con el número con el que iniciaste sesión y lo que pasó. Normalmente respondemos en dos días hábiles.
En una emergencia no esperes nuestra respuesta. Si hueles gas, sal y llama al 911 o a tu compañía de gas desde afuera. Si hay agua cerca de enchufes o del panel eléctrico, no la toques y llama al 911.
- Iniciar sesión: con tu celular y un código de seis dígitos por mensaje de texto. Lo necesitas para pedir un plomero.
- Tu nombre y dirección los ve solo el plomero que acepta tu solicitud.
- El precio: el plomero confirma la causa al llegar y hace esa reparación por el precio de su tarjeta. Si algo no tiene precio, te lo dice antes de empezar.
- Zonas: por ahora atendemos Broward, Miami-Dade y Palm Beach.
- Eliminar tu cuenta: en la app, abre Ayuda y privacidad y toca Eliminar mi cuenta. No se puede mientras tengas una solicitud esperando plomero, ni durante los 7 días después de que un plomero la acepte.